Terms of Use

Welcome to the website of Fascial Release Clinic. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use this website.

1. Medical Disclaim

All content provided on this website is for general information and educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

2. Use of Website

This website is intended for personal, non-commercial use. You agree not to use the website for any unlawful or harmful purpose. You must not reproduce, distribute, or exploit any content without prior written permission.

3. Booking and Cancellations

All appointments made through this website are subject to availability and confirmation. By booking online, you agree to our Cancellation Policy, which requires at least 4 hours’ notice for changes. Late cancellations or missed appointments may incur a full fee.

4. Privacy

We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal data.

5. Intellectual Property

All content, including text, graphics, logos, and images, is the property of Fascial Release Clinic or its licensors and is protected by copyright and other intellectual property laws.

6. Limitation of Liability

Fascial Release Clinic is not liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or reliance on any information provided.

7. Changes to Terms

We may update these Terms of Use from time to time. Continued use of the website after changes are posted will be considered acceptance of the updated terms.

Privacy Policy

Last updated: 1st October 2025

Fascial Release Clinic is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and protect your personal and health information.

1. What information we collect

We may collect the following types of personal and health information:

  • Your name, date of birth, address, email, and phone number

  • Health information relevant to your physiotherapy treatment

  • Appointment and billing details

  • Information collected via our website (e.g. contact form or online booking)

2. How we collect your information

We collect personal information directly from you when:

  • You book an appointment (online, by phone, or in person)

  • You complete a consent or intake form

  • You attend a physiotherapy session

  • You contact us via our website, email, or phone

3. Why we collect your information

We collect and use your information to:

  • Provide safe and effective physiotherapy treatment

  • Communicate with you about your care

  • Manage bookings, payments, and clinic operations

  • Comply with legal and regulatory obligations

4. How we store and protect your information

Your information is stored securely in our practice management system (Cliniko) and is protected with appropriate physical, electronic, and procedural safeguards.

Only authorised personnel have access to your records. We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

5. Disclosure to third parties

We do not share your personal information with third parties unless:

  • You give us consent (e.g. for reports to GPs, specialists, insurers, or legal representatives)

  • We are required to do so by law (e.g. court order, subpoena, or government regulation)

6. Accessing or updating your information

You have the right to access the personal information we hold about you and request corrections if necessary. Please contact us directly to make a request.

7. Website and online bookings

When you visit our website, we may collect limited information such as your IP address, browser type, and pages visited, to help improve our site performance.

Online bookings are managed securely through Cliniko, and any data you provide is handled in accordance with their privacy and security standards.

8. Contact us

If you have any questions or concerns about your privacy or how your information is handled, please contact:

Fascial Release Clinic

Kenneth Yuen, Director